Information below shows normal timeframes.
Please also see our seasonal information for orders required over the holiday season.
Dispatch timescales
Dispatch is normally made within 2-3 working days.
To stock such a massive selection of items in all sizes and colours, and to serve customers across multiple countries, we hold and draw stock from several warehouses across a number of countries. This helps us rapidly dispatch orders to lots of worldwide locations. It also enables us to offer fuller ranges and more options for our customers than most other sellers. Please note therefore, that if one or more items ordered requires transfer this can increase the timeframe to 5 working days.
If the order is urgent then please contact us first to be absolutely sure.
Rest assured, we always try to get things out as quickly as possible.
Please note that Mascot deliveries are particularly slow at the moment for all UK dealers. These can take 1-2 weeks in total to deliver where we have to transfer items in from them. Despite this, we believe we are still one of, if not, the fastest UK suppliers of their full range.
Shipping worldwide, safely and securely, every day
We send many items overseas every day so you can rest assured delivery is secure and rapid. All items get sent tracked delivery and will require a signature on receipt.
Shipping costs
We use a careful selection of the top delivery companies to provide the cheapest, most secure and rapid delivery for your order. The exact cost is calculated at checkout as it varies considerably by size of order, weight and the location it is being shipped to. We aim to provide best possible value so never charge more than the cost of sending the items and we often bear some of the cost ourselves.
International shipping costs can be high and quite variable. We do our best to calculate the correct amount and in well over 99% of cases this is correct. Very occasionally shipping costs may exceed the amount quoted when the items are packaged up. On the rare occasions where this does happen we may come back and ask if you want to proceed with the delivery at the revised rate. You would obviously have the right to cancel if you don't.
Specifics relating to countries and regions are below.
Delivery in the UK
We offer free shipping on every order over £100 in the UK. This is to any postcode in the UK, regardless of location.
All other orders will cost from £3.99 for delivery - the amount is determined by the size and weight of the order and will de shown at the checkout. We keep prices as low as possible and only charge the amount it costs to send the item, often less.
Overseas Deliveries
Delivery to USA, Canada
We supply a massive selection to the US and Canada. The cost starts at $6.75 USD or $8.75 CAD. Please allow 7-10 working days shipping time after dispatch for delivery. In most normal times this can be less.
Deliveries to European Countries
We ship daily to Germany, France, Spain, Italy, Poland, Scandinavia, and across all of Europe. Delivery costs start at €5.75. Please allow approximately 7 working days for shipping after dispatch.
Important Information about IOSS (Import One-Stop Shop) for EU customers
To make your shopping experience easier, we use the IOSS (Import One-Stop Shop) system for orders under £150. This allows us to collect and charge all applicable taxes at the point of sale, ensuring a smoother and quicker delivery process as your package won’t be held up at customs for tax payments.
However, please note that orders are limited to £150 to take advantage of this system. If you wish to place an order that exceeds £150, we recommend splitting your purchase into multiple orders, each valued at £150 or less. This way, you can continue to benefit from the IOSS system, avoiding potential delays and additional costs at the border.
If you have any