Terms & Conditions

OUR TERMS 
1. THESE TERMS

1.1 What these terms cover. These are the terms and conditions on which we supply products to you. 
1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss. 

1.3 Are you a business customer or a consumer? In some areas you will have different rights under these terms depending on whether you are a business or consumer. You are a consumer if: 

• You are an individual. 
• You are buying products from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession). 

1.4 If you are a business customer this is our entire agreement with you. If you are a business customer these terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation based on any statement in this agreement. 

2. INFORMATION ABOUT US AND HOW TO CONTACT US

2.1 Who we are. We are Workwear Gurus a trading name of CASCADIC LTD  a company registered in England and Wales. Our company registration number is 11637943 and our registered office is at Dutch Cottage, The Hamlet, Gallowstree Common, Reading, England, RG4 9BU. Our registered VAT number is 311539626.

Our physical warehouse trading location is:

Workwear Gurus c/o Exigo Service Solutions
Unit 3 Woodmead Road
Axminster
Devon
EX13 5PQ

 

2.2 How to contact us. You can contact us by writing to us at help@workweargurus.com 

2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order. 

2.4 ”Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails. 

3. OUR CONTRACT WITH YOU

3.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this [in writing] and will not charge you for the product. This might be, for example, because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, or because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified. 

4. OUR PRODUCTS 
4.1 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. 
4.2 Product packaging may vary. The packaging of the product may also vary from that shown in images on our website. 

5. YOUR RIGHTS TO MAKE CHANGES 

If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. 

Personalised orders, once placed, are non-refundable. This is because the process to start the work commences at that point and the product and labour for the process is committed and involved from that moment onwards.

6. PROVIDING THE PRODUCTS

6.1 Delivery costs. The costs of delivery will be as displayed to you on our website.

6.2 When we will provide the products. During the order process we will let you know when we will provide the products to you. We will endeavour to deliver them to you as soon as reasonably possible. 

6.3 Our delivery policy. Delivery is in accordance with delivery policy which you can read this in full in the relevant section of this site

7. RETURN OF PRODUCTS

We are convinced you will be happy with our products and so offer a return policy for all consumers that not only adheres to, but also offer more generous terms than your statutory rights. You can read this in full in the relevant section of this site.

Please note that if you are buying goods at wholesale rates on a business account with us then we are unable to receive goods for any return reasons other than under the terms of the manufacturers product warranty.

8. PRICE AND PAYMENT 
8.1 Where to find the price for the product. The price of the product (which includes VAT where relevant in the UK only) will be the price indicated on the order pages when you placed your order. We use our best efforts to ensure that the price of the product advised to you is correct.

8.2 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mis-pricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

8.3 When you must pay and how you must pay. We accept payment with American Express, Visa, Mastercard and PayPal. We will not charge your credit or debit card until we dispatch the products to you. We can also accept payments by bank transfer upon request.


8.4 Our right of set-off if you are a business customer. If you are a business customer you must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law). 

9. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU IF YOU ARE A CONSUMER

9.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

9.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products as summarised at Clause 9.1 and for defective products under the Consumer Protection Act 1987 



9.5 We are not liable for business losses. If you are a consumer we only supply the products for to you for domestic and private use. If you use the products for any commercial, business or re-sale purpose our liability to you will be limited as set out in Clause 10

10. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU IF YOU ARE A BUSINESS

10.1 Nothing in these terms shall limit or exclude our liability for: 
(a) death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable); 

(b) fraud or fraudulent misrepresentation;

(c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or

(d) defective products under the Consumer Protection Act 1987.

10.2 Except to the extent expressly stated in Clause 10.1 all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded. 

10.3 Subject to Clause 10.1:

(a) we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and

(b) our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total sums paid by you for products under such contract]. 

11. HOW WE MAY USE YOUR PERSONAL INFORMATION 
11.1 How we will use your personal information. We will only use your personal information as set out in our Privacy Policy.

12 Copyright and Trademarks 
All rights are reserved. The copy, print or download of any of the material on this site for commercial use is totally prohibited. Extracts from the site may be forwarded to third parties solely for personal use and recommendations.

13 Discount Codes 
Discount codes may be withdrawn with no notice, all discount codes can only be used once per customer. Only one discount code per basket can used. Workwear Gurus has the right to withdraw any offers without notice.

14. OTHER IMPORTANT TERMS 

14.1 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect. 

14.2 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date. 

14.3 Which laws apply to this contract and where you may bring legal proceedings if you are a consumer. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts. 

14.4 Which laws apply to this contract and where you may bring legal proceedings if you are a business. If you are a business, any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.