We think you will love our products that we send you. However, is for any reason you are less than fully satisfied then you can send your item/s back to us within 30 days of purchase. We will provide a refund of the full product value. No quibbles - and no handling or admin charges.
When returning an item, simply complete the details on the returns form HERE. Send this, together with the item/s to the address on the form. For peace of mind that the item has been successfully delivered back to us we recommend that you consider using a trackable shipping service where the item is insured. If, for any reason you need another form, or need to contact us about anything, email us at email@example.com and we will do our best to help you.
All items must be returned in their original, unworn ‘showroom’ condition, complete with tags & labels attached. If this is done, we will issue a refund for your item(s) with no handling or admin charges. Any goods returned that show signs of wear, dirt or without all relevant tags and packaging cannot be refunded.
All shoes must be returned with their original box in re-saleable condition. If you are returning shoes, do not label the box itself. Instead, please place the box inside a postage bag/another box to ensure it doesn't get damaged. We cannot guarantee your refund if the box comes back in anything other than re-saleable condition.
Items returned for refund will be credited back in the manner that you paid for them and are processed as soon as possible, generally within 5 days of receipt.
If returning items from outside the UK, please ensure that the necessary paperwork is completed with the delivery company to clearly identify the package as 'Goods returned following purchase'. It is the sender's responsibility to ensure that this is correctly completed. No taxes should be due for the re-import of these goods and we will not be responsible for paying these if they get incurred.
Please also note that we can't provide refunds on goods outside of the returns period, unless otherwise agreed and - which will only be under special circumstances. Customers returning items outside of the window will be required to arrange collection or to pay postage to have items returned to them.
If you require an exchange of size, simply re-order your product in the normal way through our site. Send back the item you no longer require and, upon receiving this we will process the refund as long as it is returned in line with the return conditions above.
Please note that we cannot refund the postage or any other return costs for sending goods back.
Your statutory rights are unaffected by this policy in any way.