Dispatch timescales
***Please note this is the busiest time of the year for workwear purchases and we are working at maximum capacity. In addition, delivery services we use such as RoyalMail, Fed EX, DHL and DPD always encounter strain at this time through the exponential increase in demand for the delivery leg. We are doing everything we can and are sticking very closely to dispatch timescales below but, where possible,Ā please allow extra time to allow for the season.***
Dispatch is normally made within 2-3 working days.Ā However, to stock such a massive selection of items in all sizes and colours, and to serve customers across multiple countries, we hold and draw stock from several warehouses across a number of countries. This helps us rapidly dispatch orders to lots of worldwide locations. It also enables us to offer fuller ranges and more options for our customers than most other sellers. Please note therefore, that if one or more items ordered requires transfer this can increase the timeframe to 5 working days.
If the order is urgent then please contact us to be absolutely sure. If there is a key deadline or if the order is a gift we would prefer you check timescales with us so that we can help avoid any disappointment.
Rest assured, we always try to get things out as quickly as possible.
Shipping worldwide, safely and securely, every day
We send many items overseas every day so you can rest assured delivery is secure and rapid. All items get sent tracked delivery and will require a signature on receipt.
Shipping costs
We use a careful selection of the top delivery companies to provide the cheapest, most secure and rapid delivery for your order. The exactĀ cost is calculated at checkout as it varies considerably by size of order, weight and the location it is being shipped to. We aim to provide best possible value so never charge more than the cost of sending the items and we often bear some of the cost ourselves.
International shipping costs can be high and quite variable. We do our best to calculate the correct amount and in well over 99% of cases this is correct. Very occasionallyĀ shipping costs may exceed the amount quoted when the items are packaged up. On the rare occasions where this does happen we may come back and ask if you want to proceed with the delivery at the revised rate. You would obviously have the right to cancel if you don't.
Specifics relating to countries and regions are below.
Delivery in the UKĀ
We offer free shipping on every order over Ā£100 in the UK. This is to any postcode in the UK, regardless of location.Ā
All other orders will costĀ from Ā£3.99 for delivery - the amount is determined by the size and weight of the order and will de shown at the checkout. We keep prices as low as possible and only charge the amount it costs to send the item, often less.
Overseas Deliveries
Delivery to USA, CanadaĀ
*Please note that shipping to the US is currently on hold due to recent tariff changes and new paperwork requirements. We hope this will change in the near future so please watch this space. If you have an urgent need for something then please drop us a note at help@workweargurus.com and we'll do our best to assist.*
We supply a massive selection to the US and Canada. The cost starts at $6.75 USDĀ or $8.75 CAD. Please allow 7-10 working daysĀ shipping timeĀ after dispatchĀ for delivery. In most normal times this can be less. The DHL Express delivery option, in particular, can reduce this,
Deliveries to European Countries
We ship daily to Germany, France, Spain, Italy, Poland, Scandinavia, and across all of Europe. Delivery costs start at ā¬5.75. Please allow approximately 7 working days for shipping after dispatch.
Important Information about IOSS (Import One-Stop Shop) for EU customers
To make your shopping experience easier, we use the IOSS (Import One-Stop Shop) system for orders under ā¬180 (incl VAT). This allows us to collect and charge all applicable taxes at the point of sale, ensuring a smoother and quicker delivery process as your package wonāt be held up at customs for tax payments.
However, please note that product orders are limited to ā¬180 to take advantage of this system. Delivery is separate and not considered in this amount. If you wish to place an order that exceeds ā¬180, we recommend splitting your purchase into multiple orders, each valued at ā¬180 or less. This way, you can continue to benefit from the IOSS system, avoiding potential delays and additional costs at the border.
If you have any questions or need assistance with placing your order, feel free to contact us. We're here to help!
Deliveries to Australia and New Zealand
Delivery to Australia and NZ is straightforward. The cost starts at $9.25 AUDĀ or $10.25 NZD. Please allow 7-10 working day forĀ deliveryĀ after dispatch. In most normal times this can be less.Ā
Deliveries to the rest of the world
IfĀ you can select it in the checkout, we deliver there. We try to cover as much of the world as possible. However, we may still deliver to your destination even if this doesn't appear at checkout. If you have any special request then please email us. Please allow 7-14 working daysĀ shipping timeĀ after dispatchĀ forĀ your item to be delivered
Ā
Please also note that any additional duties and taxes that may be due in your country will be the responsibility of the buyer.
Advice for all deliveries
We strongly recommend that that you arrange delivery to an address where you or somebody specific that you know and trust will actually be present to receive the order on your behalf. However, if there is nobody in when the couriers call, they will normally leave a card or contact you via email or your phone. You can then re-arrange delivery for another day or collect your goods from your local depot. If you request that goods are 'left in a safe location' Workwear Gurus cannot be responsible for missing items or damage to your parcel and are unfortunately unable to help you claim for any loss.
Overseas undelivered items
Please make sure the address and contact information provided for deliveries is correct and complete. Any items that are undelivered due to either incorrect or incomplete information, refusal of delivery or any failure to pay any duties or taxes (if applicable) will not have shipping fees refunded. These costs have already been incurred by us when sending the item/s and are unfortunately not recoverable. Likewise, costs incurred toĀ bring a failed delivery back to us will be decremented from any refund.
Please note all overseas items are sent tracked delivery. Tracking details are provided to our customers on email. While the delivery company may contact the customer via the details provided to them, it is ultimately on you, the customer to manage the delivery with the courier company once dispatched.Ā The customer has responsibility to check that anyĀ taxes, dutiesĀ due at the border have been addressed and sorted. Likewise, in the event of a customer not being home for a delivery,Ā couriers will normally contact a customer with re-delivery options. However, this can vary by country and itĀ is the customer's responsibility to follow the trackingĀ andĀ rearrange a delivery following a failed attempt, if necessary.
We will re-send item/s back to an overseas customer on request but will request additional payment solely to cover the cost of shipping to do so - we can quote for this, if needed. Ā Any overseas order that is not re-sentĀ will be subject to a 20% restocking fee.
If you have a problem with a delivery or with goods damaged in transit, send us an email to help@workweargurus.com where will always do our best to assist you.
