Returns Centre
Please follow these steps when returning an item:
1. Enter your email address and order number in the fields above and tap Search.
2. Select the items that you want to return along with your preferred return option and reason.
3. Select Shipping Method
If you're in the UK you'll be able to Royal Mail Tracked Returns label (a nominal fee of £3.95 will be required through our Returns Center)
If you're outside of the UK or if you'd rather not use Royal Mail you can choose to ship the return to us using a carrier of your choice. Please note we will not be responsible for any costs incurred by another return service.
4. You will get a confirmation email from us with the shipping label and guidelines if you've chosen the first option. All that's left to do then is to simply print your returns label off and stick it to the outside of your package or take the digital version of the label and get it printed at the Post Office by showing the QR code.
5. If you are using a courier of your choice, please keep the receipt of the shipment and include the RMA form in the parcel for visibility.
Please be advised that all items must be returned in their original, unworn ‘showroom’ condition, complete with tags & labels attached. If this is done, we will issue a refund for your item(s) with no handling or admin charges. Any goods returned that show signs of wear, dirt or without all relevant tags and packaging cannot be refunded. Please also note that workwear that has been personalised is not able to be returned for a refund or exchange as it had been modified from original sale condition.
All items must also be returned with their original box in re-saleable condition, item packaging needs to be sent back intact and protected. If you are returning an item, do not attach labels the product box or bag itself. Instead, please place the box or bag inside a postage bag or another box to ensure it is undamaged and can be re-used. We cannot guarantee your refund if the product and packaging comes back in anything other than re-saleable showroom condition.
Any item sold as part of an offer or bundle package must be returned with the other items else a full refund can't be offered. Items returned for refund will be credited back in the manner that you paid for them and are processed as soon as possible, generally within 5 days of receipt.
If returning items from outside the UK, please ensure that the necessary paperwork is completed with the delivery company to clearly identify the package as 'Goods returned following purchase'. It is the sender's responsibility to ensure that this is correctly completed. No taxes should be due for the re-import of these goods and we will not be responsible for paying these if they get incurred.
Please note that we can't provide refunds on goods outside of the returns period, unless otherwise agreed - which will only be under special circumstances. Customers returning items outside of the window will be required to arrange collection or to pay postage to have items returned to them.
For UK orders that initially qualified for free shipping by exceeding £100, if items are returned such that the total order value falls below £100, a shipping fee of £3.99 will be deducted from the refund amount to cover the cost of shipping.
Exchanges:
If you require an exchange of size, simply re-order your product in the normal way through our site. Send back the item you no longer require and, upon receiving this we will process the refund as long as it is returned in line with the return conditions above.
Warranty claims:
Items may be eligible for a direct replacement only - no refunds can be provided - if a fault is found with the product itself. If you believe this to be the case then please contact us at help@workweargurus.com to learn what's needed to make a potential claim.