Returns & Refund policy
We think you will love our products that we send you. However, is for any reason you are less than fully satisfied then you can send your item/s back to us within 30 days of purchase. We will provide a refund of the full product value. No quibbles - and no handling or admin charges.
When returning an item, simply complete the details on the returns form HERE. Send this, together with the item/s to the address on the form. For peace of mind that the item has been successfully delivered back to us we recommend that you consider using a trackable shipping service where the item is insured. If, for any reason you need another form, or need to contact us about anything, email us at email@example.com and we will do our best to help you.
All items must be returned in their original, unworn ‘showroom’ condition, complete with tags & labels attached. If this is done, we will issue a refund for your item(s) with no handling or admin charges. Any goods returned that show signs of wear, dirt or without all relevant tags and packaging cannot be refunded. Please also note that workwear that has been personalised is not able to be returned for a refund or exchange as it had been modified from original sale condition.
All items must be returned with their original box in re-saleable condition, item packaging needs to be sent back intact and protected. If you are returning an item, do not attach labels the product box or bag itself. Instead, please place the box or bag inside a postage bag or another box to ensure it is undamaged and can be re-used. We cannot guarantee your refund if the product and packaging comes back in anything other than re-saleable showroom condition.
Any item sold as part of an offer or bundle package must be returned with the other items else a full refund can't be offered.
Items returned for refund will be credited back in the manner that you paid for them and are processed as soon as possible, generally within 5 days of receipt.
If returning items from outside the UK, please ensure that the necessary paperwork is completed with the delivery company to clearly identify the package as 'Goods returned following purchase'. It is the sender's responsibility to ensure that this is correctly completed. No taxes should be due for the re-import of these goods and we will not be responsible for paying these if they get incurred.
Please also note that we can't provide refunds on goods outside of the returns period, unless otherwise agreed - which will only be under special circumstances. Customers returning items outside of the window will be required to arrange collection or to pay postage to have items returned to them.
If you require an exchange of size, simply re-order your product in the normal way through our site. Send back the item you no longer require and, upon receiving this we will process the refund as long as it is returned in line with the return conditions above.
Please note that we cannot refund the postage or any other return costs for sending goods back.
Items may be eligible for a direct replacement only - no refunds can be provided - if a fault is found with the product itself. If you believe this to be the case then please contact us at firstname.lastname@example.org to learn what's needed to make a potential claim.
Overseas undelivered items
Please make sure the address and contact information provided for deliveries is correct and complete. Any items that are undelivered due to either incorrect or incomplete information, refusal of delivery or any failure to pay any duties or taxes (if applicable) will not have shipping fees refunded. These costs have already been incurred by us when sending the item/s and are unfortunately not recoverable. Likewise, costs incurred to bring a failed delivery back to us will be decremented from any refund.
Please note all overseas items are sent tracked delivery. Tracking details are provided to customers on email. While the delivery company may contact the customer via the details provided to them it is ultimately you, the customer, who has responsibility to check that any taxes, duties due at the border have been addressed and sorted. Likewise, in the event of a customer not being home for a delivery, couriers will normally contact a customer with re-delivery options. However, this can vary by country and it is the customer's responsibility to follow the tracking and rearrange a delivery following a failed attempt, if necessary. We will re-send item/s back to an overseas customer on request but will request additional payment solely to cover the cost of shipping to do so - we can quote for this, if needed. Any overseas order that is not re-sent will be subject to a 20% restocking fee.
Your statutory rights are unaffected by this policy in any way.